Q & A
Q: What should I do if I haven’t received my order yet?
A: If you haven't received your order within the estimated delivery time( 7 - 12 days ), please check the tracking information provided in your confirmation email. If the tracking information indicates that the order has been delivered but you still haven’t received it, please contact our customer service team for assistance.
Q: How can I return an item I purchased?
A: To return an item, please refer to our Return Policy for detailed instructions. Generally, you will need to initiate a return request through our website or contact our customer service team. Make sure the item is unused and in its original packaging. You will also need to cover the return shipping costs unless otherwise stated.
Q: What is covered under the one-year warranty?
A: Our one-year warranty covers any manufacturing defects or issues with the product that arise under normal use. It does not cover damage caused by misuse, accidents, or unauthorized repairs. Please refer to our Warranty Policy for specific details on what is included and how to make a warranty claim.
Q: Can I change my shipping address after placing an order?
A: If you need to change your shipping address, please contact our customer service team as soon as possible. We can only update the address if the order has not yet been shipped. Once an order is in transit, we cannot change the delivery address.
Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer service team immediately with details and photos of the issue. We will assist you in resolving the problem, which may include sending a replacement or processing a return.
Q: How can I track my order?
A: You can track your order using the tracking number provided in your shipment confirmation email. Simply enter the tracking number on the courier's website to view the status of your delivery.
Q: Do you offer expedited shipping options?
A: Yes, we offer expedited shipping options. You can select your preferred shipping method during checkout. Please note that expedited shipping may incur additional charges.
Q: How do I contact customer service?
A: You can contact our customer service team via email at sanjingco@outlook.com or through our live chat option available on our website. Our team is available to assist you with any questions or concerns.
Q: Are my payment details secure?
A: Yes, we use secure payment processing methods to ensure that your payment details are protected. Our website employs SSL encryption to safeguard your information during transactions.
Q: What if I forgot my account password?
A: If you forgot your password, use the "Forgot Password" link on the login page. Follow the instructions to reset your password using the email associated with your account.