Warranty Policy:
1. Every device displayed in our store comes with a one-year standard warranty.
2. We also offer a golden warranty for one month from the date of purchase if any non-user-related defects occur. This warranty does not cover damages caused by misuse or improper storage.
3. In case of defects, customers are required to provide photos, usage videos, and an explanation of the issue. After verification, we will offer direct compensation or an appropriate solution.
Return Policy:
1. Customers are not entitled to return goods unless the store approves the return and the product has not been used or unsealed within 7 days of shipment. Customers are responsible for the shipping and return costs.
2. If the product is defective, damaged, or incorrect upon receipt, please contact us immediately:
- Whatsapp: +8615812381273
This allows us to assess the issue and resolve it as quickly as possible.
3. Return Address:
Please contact customer service via Whatsapp: +8615812381273 or email sanjingco@outlook.com to obtain the return address.